Frequently Asked Questions
Everything you need to know about your Emilia Wickstead experience.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-7 business days, with all duties and taxes calculated at checkout for most destinations.
How do I ensure I select the correct size?
Each product page contains a detailed size guide. Our collections generally follow UK sizing. If you are between sizes, we recommend contacting our personal shopping team for specific garment measurements.
What is your return policy for online purchases?
We accept returns on all full-price items within 14 days of delivery, provided they are in their original condition with all tags attached. Please note that bespoke and made-to-order pieces are final sale.
Can I request a garment in a custom fabric or color?
We offer a bespoke Made-to-Order service for select silhouettes. Please contact our London flagship store or our digital concierge to discuss custom fabrications and personalized fittings.
How should I care for my Emilia Wickstead garments?
Due to the delicate nature of our luxury fabrics, such as silk cloqué and wool crepe, we recommend professional dry cleaning only. Specific care instructions are located on the internal label of each piece.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.